Terms of service

Effective Date: 02/09/2026
Last Updated: 02/09/2026

Welcome to Lalaba.

These Terms & Conditions (“Terms”) govern your access to and use of the Lalaba website, including www.lalaba.co.in and any related pages, features, content, forms, services, products, pre-launch activities and other functionality made available through the website (collectively, the “Website”).

The Website and the Lalaba brand are owned and/or operated by CrazyMinds Software Solutions Private Limited (“CrazyMinds”, “Company”, “we”, “us” or “our”).

By accessing, browsing or using the Website, or by submitting your information through any form, reservation, waitlist, product-interest or other feature, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use the Website.


 

1. ABOUT LALABA

Lalaba is a personal-care and beauty brand owned and operated by CrazyMinds Software Solutions Private Limited.

Lalaba may offer products including, without limitation, body-care, skin-care and other personal-care products.

The information, products, concepts, packaging, formulations, designs and other materials displayed on the Website may be modified, updated, replaced or withdrawn from time to time.


 

2. PRE-LAUNCH AND MARKET-VALIDATION PHASE

At the time these Terms are published, Lalaba may operate the Website primarily for market research, product validation, consumer-interest testing, product development and pre-launch activities.

Accordingly:

1. Some products displayed on the Website may be in a pre-launch, testing, development or validation stage.
2. Displaying a product, product concept, price or product information on the Website does not necessarily mean that the product is currently available for immediate purchase or delivery.
3. Lalaba may invite users to express interest in a product, join a waitlist, request early access, submit a reservation or provide other information indicating potential interest in purchasing a product in the future.
4. Unless expressly stated otherwise at the relevant time, submitting an expression of interest, reservation or waitlist request does not constitute a confirmed purchase, sale or guarantee of product availability.
5. No payment will be required for a pre-launch expression of interest unless the Website expressly states otherwise.
6. Product formulations, packaging, specifications, quantities, prices, availability and launch dates may change before commercial launch.
7. Lalaba may decide not to commercially launch a product or may discontinue a product or product concept at any time.
8. Submission of information during the market-validation phase does not guarantee that the user will receive the product, receive a particular price, receive early access or be offered a particular quantity.
9. Where a user has submitted an expression of interest, Lalaba may contact that user regarding product availability, launch information, research or related communications, subject to applicable privacy and consent requirements.

 

3. ELIGIBILITY

You may use the Website only if you are legally capable of entering into a binding agreement under applicable Indian law.

If you are under the applicable age of majority, you should use the Website only with the involvement and consent of your parent or legal guardian.

By using the Website, you represent that the information you provide is accurate and that you have the authority to provide such information.

 

4. WEBSITE USE

You agree to use the Website only for lawful purposes.

You must not:

● use the Website for any unlawful or fraudulent purpose;
● provide false, misleading or impersonated information;
● attempt to interfere with the operation or security of the Website;
● introduce viruses, malware or other harmful code;
● attempt to gain unauthorized access to the Website or its systems;
● scrape, copy or systematically extract Website data without permission;
● use automated systems to abuse forms, offers or other Website functionality;
● interfere with another person's use of the Website;
● use the Website to distribute spam or unsolicited commercial communications;
● reproduce or exploit Lalaba's content for commercial purposes without written permission; or
● otherwise misuse the Website or its functionality.

We reserve the right to restrict or terminate access to the Website where we reasonably believe that these Terms have been violated.

 

5. PRODUCT INFORMATION

We make reasonable efforts to ensure that product information displayed on the Website is accurate and useful.

However:

● product images may be illustrative or representative;
● colours may appear differently depending on the user's device or display;
● packaging may change;
● product specifications may change;
● ingredient lists may be updated where formulation changes occur;
● availability may change;
● product descriptions may be updated; and
● information may occasionally contain typographical or technical errors.

Where a product is commercially launched, the applicable product packaging and legally required product information should be treated as the definitive source for information relating to that specific product, subject to applicable law.

Lalaba does not intentionally publish false or misleading information about its cosmetic products.

 

6. COSMETIC AND PERSONAL-CARE PRODUCTS

Lalaba products are intended for their stated cosmetic or personal-care purposes.

Unless expressly stated otherwise, Lalaba products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual experiences with cosmetic products may vary depending on factors including skin type, sensitivity, allergies, usage and other individual circumstances.

Users should read the applicable product instructions, ingredient information and precautions before using a product.

Where appropriate, users should perform a patch test before full use.

If irritation, discomfort or an adverse reaction occurs, discontinue use and seek appropriate professional advice where necessary.

Nothing on the Website should be interpreted as medical advice.

Lalaba will not make claims that are false or misleading regarding its cosmetic products.

7. PRODUCT AVAILABILITY

During the pre-launch and market-validation phase, product availability is not guaranteed.

Lalaba may:

● modify a product;
● postpone a launch;
● change a product's price;
● change packaging;
● change product specifications;
● limit quantities;
● discontinue a product;
● decide not to launch a product; or
● make a product available only in selected locations.

Where a product is offered for actual commercial purchase in the future, additional purchase, shipping, cancellation, return, refund and payment terms may apply and will be presented to users as applicable.

8. PRICES AND PRODUCT DISPLAY

Any price displayed during the market-validation or pre-launch phase may be indicative unless expressly identified as a final commercial price.

A displayed price does not by itself constitute an offer that Lalaba is legally obligated to fulfil.

Where products become available for actual purchase, the applicable price, taxes, delivery charges and other mandatory charges will be communicated in accordance with applicable law.

Lalaba reserves the right to correct genuine pricing, typographical or technical errors.

 

9. FUTURE PURCHASES

If Lalaba subsequently enables actual purchases through the Website, the applicable purchase process, payment terms, delivery terms, cancellation terms, return/refund terms and other applicable conditions will be clearly communicated at the time of purchase.

A separate purchase transaction may be subject to additional terms applicable to that transaction.

Nothing in these Terms guarantees that Lalaba will commercially launch or sell every product displayed during the market-validation phase.

 

10. USER INFORMATION AND SUBMISSIONS

You may voluntarily submit information through the Website, including information relating to:

● product interest;
● waitlists;
● reservations;
● feedback;
● surveys;
● reviews;
● comments;
● product preferences;
● contact information; and
● other market-research activities.

You agree that information submitted by you is accurate and does not knowingly violate the rights of another person.

Your personal information will be handled in accordance with the Lalaba Privacy Policy.

Nothing in these Terms gives Lalaba unrestricted ownership of your personal information.

11. FEEDBACK AND MARKET RESEARCH

If you voluntarily provide feedback, suggestions, ideas or opinions relating to Lalaba or its products, you acknowledge that Lalaba may use such feedback for purposes including:

● product development;
● market research;
● improving products;
● improving the Website;
● analysing customer preferences;
● marketing strategy; and
● business planning.

Where such feedback contains personal information, it will be handled in accordance with the Lalaba Privacy Policy.

Lalaba does not guarantee that any suggestion or feedback will be implemented.

 

12. INTELLECTUAL PROPERTY

All intellectual property appearing on or associated with the Website, including:

● Lalaba name;
● logos;
● trademarks;
● product names;
● packaging concepts;
● product designs;
● photographs;
● videos;
● graphics;
● illustrations;
● Website design;
● text;
● copy;
● software;
● layouts;
● icons;
● visual assets; and
● other original materials

is owned by, licensed to or otherwise lawfully used by CrazyMinds and/or Lalaba, unless otherwise stated.

You may access and use the Website for personal and lawful purposes.

You may not reproduce, modify, distribute, publish, sell, license, create derivative works from or commercially exploit Website content without prior written permission.

Nothing in these Terms grants you any ownership rights in Lalaba's intellectual property.

 

13. TRADEMARKS

“Lalaba” and associated brand names, logos, product names, designs and marks may constitute trademarks or other proprietary rights of CrazyMinds Software Solutions Private Limited and/or its licensors.

You may not use Lalaba trademarks or branding in a manner that suggests an unauthorized association, sponsorship or endorsement.

 

14. THIRD-PARTY SERVICES

The Website may use or link to third-party services, including technology, analytics, payment, communication, hosting, marketing or other service providers.

Third-party services may operate under their own terms and privacy policies.

CrazyMinds is not responsible for the independent policies, availability, content or practices of third-party websites or services, except to the extent required by applicable law.

 

15. WEBSITE AVAILABILITY AND SECURITY

We aim to keep the Website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The Website may occasionally be unavailable because of:

● maintenance;
● upgrades;
● technical problems;
● hosting issues;
● security incidents;
● network failures;
● third-party service interruptions; or
● circumstances beyond our reasonable control.

We may modify, suspend or discontinue any part of the Website without prior notice where reasonably necessary.

16. PROHIBITED ACTIVITIES

You must not attempt to:

● reverse engineer the Website;
● bypass security measures;
● access restricted areas;
● test vulnerabilities without authorization;
● interfere with servers or networks;
● collect other users' personal information unlawfully;
● manipulate surveys, waitlists or market-validation data;
● create multiple accounts or submissions for the purpose of artificially influencing market research;
● submit fraudulent information; or
● otherwise interfere with Lalaba's legitimate business or research activities.

 

17. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

We do not guarantee that:

● the Website will always be available;
● the Website will be error-free;
● all information will always be complete or current;
● a product displayed during the pre-launch phase will be launched;
● a product will remain available;
● a particular price will remain available; or
● a user's expression of interest will result in a purchase opportunity.

Nothing in these Terms excludes any rights or protections that cannot legally be excluded under applicable law.


 

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, CrazyMinds Software Solutions Private Limited, Lalaba and their respective officers, employees, representatives and service providers shall not be liable for indirect, incidental, special, consequential or punitive losses arising from use of the Website.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law, including liability that cannot lawfully be excluded.

Nothing in these Terms is intended to deprive a consumer of any statutory right or remedy that cannot lawfully be waived.


 

19. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless CrazyMinds Software Solutions Private Limited and Lalaba from claims, losses, liabilities, damages and reasonable expenses arising from your:

● violation of these Terms;
● unlawful use of the Website;
● fraudulent or misleading submissions;
● infringement of another person's intellectual property or other rights; or
● violation of applicable law.

This clause does not apply to the extent that the relevant claim results from our own unlawful conduct or liability that cannot legally be transferred to you.


 

20. PRIVACY

Your use of the Website is also governed by the Lalaba Privacy Policy.

The Privacy Policy explains how we collect, use, store, disclose and otherwise process personal information.

By using features that require personal information, you acknowledge that you have read the applicable privacy disclosures.

 

21. COOKIES AND TRACKING TECHNOLOGIES

The Website may use cookies and similar technologies for purposes including:

● website functionality;
● security;
● analytics;
● preferences;
● performance measurement;
● advertising and marketing, where applicable; and
● understanding how users interact with Lalaba.

The use of cookies and similar technologies is governed by the Lalaba Cookie Policy and applicable consent mechanisms.

 

22. MARKETING COMMUNICATIONS

Where permitted by applicable law and subject to applicable consent requirements, Lalaba may communicate with users regarding:

● product launches;
● early access;
● product availability;
● surveys;
● market research;
● promotions;
● brand updates; and
● other Lalaba-related information.

Users may opt out of promotional communications using the applicable unsubscribe or opt-out mechanism.

Transactional or legally necessary communications may continue where permitted or required by law.

 

23. USER-GENERATED CONTENT

Where the Website allows users to submit reviews, photographs, videos, testimonials, comments or other content, users are responsible for ensuring that the content they submit is lawful, accurate and does not infringe the rights of any other person.

Users must not submit content that is:

• unlawful;
• defamatory;
• abusive;
• misleading;
• fraudulent;
• infringing;
• obscene; or
• otherwise prohibited by applicable law.

Lalaba reserves the right to review, remove, restrict or refuse to publish any user-submitted content that, in our reasonable opinion, violates these Terms or applicable law.

By submitting content to the Website, you represent that you have the necessary rights and permissions to submit that content and that its submission does not violate any applicable law or the rights of any third party.

24. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

● changes to the Website;
● changes to Lalaba's business;
● changes in applicable law;
● new products or services;
● changes in market-validation activities; or
● operational or security requirements.

The updated Terms will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

 

25. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection and other mandatory legal rights, any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts located in Pune, Maharashtra, India.

Nothing in this clause prevents a consumer from exercising any mandatory statutory rights or remedies available under applicable law.

26. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally possible.

The remaining provisions shall continue to remain in effect.

 

27. WAIVER

Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision later.

28. ENTIRE AGREEMENT

These Terms, together with the Lalaba Privacy Policy, Cookie Policy and any other policies or terms expressly incorporated into the Website, constitute the applicable agreement governing your use of the Website, subject to any additional terms applicable to specific products, services or transactions.

 

29. CONTACT INFORMATION

Brand: Lalaba™
Legal Entity: CrazyMinds Software Solutions Private Limited

Registered Office:
FNO A2603, DHAWALGIRI SNO 123A1,
RAMBAUG COL, MIT COLL PD RD,
KOTHRUD, PUNE,
Pune, Maharashtra – 411029, India

CIN-U72900PN2019PTC188179

Website:
www.lalaba.co.in

Customer Support Email:
hello@lalaba.co.in

Customer Support Phone:
+91 83338 66667

Grievance Officer:
Rakesh

Grievance Contact Number:
+91 83338 66667

 

© 2026 CrazyMinds Software Solutions Private Limited. All rights reserved.